1. Through the app or the website
- Sign in at mippos.com/app (in the browser or in the app) with your username and password.
- Tap Your account.
- Whoever created the family: tap Delete the account and confirm with your password. Invited adult: tap Leave this family.
The deletion of the family is scheduled for 7 days. During that period, the other adults receive a notice and can download the data, and whoever created the family can cancel. Before deleting, you can use Download my data, in Your account.
2. By e-mail
No access to the account? Write to contato@mippos.com with the subject “Delete my account”, preferably from the registered e-mail, giving your username. We may ask for confirmation that the account is yours. We reply within 15 days.
3. What is deleted
The children's profiles, agreements, goals, stars, coupons, badges, photos, history, activity log and the login of every adult in the family. Support messages are deleted or anonymized. Someone who leaves a family has only their own login deleted, immediately.
4. What is kept, and for how long
- Access records (IP address, date and time): six months, for security, as required by the Brazilian Internet Civil Rights Framework (Marco Civil da Internet). After that they are deleted automatically.
- Paid pass orders: five years, as a sales record required by tax law, without the buyer's name.
- Backups: overwritten within 30 days; deleted data disappears from them within that period.
5. Deleting only part of the data
You do not need to delete the account to delete part of the data. In Your account and on the family's screens, you can delete a child's profile (it stays in the trash for 7 days), goals, agreements and photos, and remove adults from the family. For any other request, write to contato@mippos.com.